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Policies

Shipping/Returns
At Hair Meds, we are committed to providing you the best of the best! This commitment is not just for our products but our process as well. Your order will be processed and shipped within 48 hours of payment unless you purchase during a sale, then the processing time is 3 to 5 business days. We only ship Monday through Friday, our standard shipping will take 2-3 business days to deliver on the East Coast and 4-6 days on the West Coast via FedEx unless you have a P.O Box. During major sales, our shipping time is 7 to 10 business days for delivery. No shipping on weekends and Holidays.

If you received your order and want to make a change, please email us at sales@hairxmeds.com. Fill out the product exchange form and return the item you wish to exchange in the same condition as you received it (in it's original packaging). When shipping back your product, please include your order number and the details of the exchange. We strongly recommend you include insurance in case of any carrier issues. Please send your returns to:

Hair Meds
611 Big Bear Blvd
Columbia, MO 65203

Please note we only offer store credit for orders that have been processed and shipped. To receive credit for your exchange, the product must be in the same condition as when you received it. For more information, please email us at sales@hairxmeds.com.  

PRIVACY POLICY

1.1 OVERVIEW
Here at Hairxmeds.com we are dedicated to protecting the privacy of each and every one of our customers. We will not disclose any information regarding our customers or visitors to the site to any third parties apart from where it is part of providing a service to you – this includes; arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research or when you have given us your permission to do so.

1.2 CONSENT
Hair Meds will not provide or sell any of your personal details or any credit card information to third parties (excluding partners from whom you may have linked to our site) without your permission.

1.3 COMMUNICATION & MARKETING
If you have made a purchase from the website we may occasionally update you on our latest products and offers via e-mail. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of Hairxmeds.com.

All Hair Med members have the option to unsubscribe from marketing communications from us. If you do not wish to continue to receive e-mails from us and/or selected third parties you should opt-out clicking on the "unsubscribe" link in any emails which we might send you this will then suspend your e-mail notifications however you can sign up again if you wish to do so.

Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

1.4 CHECKING YOUR DETAILS
If you wish to verify the details you have submitted to Hairxmeds.com you may do so by contacting us via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We recommend that you do not use your browser's password memory function as this may result in someone accessing your personal information.

1.5 CONTACTING US
We are always happy to hear from our customers. We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied with the service we offer. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a member of the Hair Meds Customer Care team, who will be delighted to answer any questions you may have.


REGISTRATION
Personal information is gathered by Hairxmeds.com during the order check out process. During the check out process, your name, address, e-mail address, telephone number, and payment information is collected. You also have the option to create your own account to store this personal information, at which time a username and password will be collected as well. In order to view the information in the My Account section of the site you must first log in using your username and password.

SECURITY
The security of your personal information is very important to us. You can be assured that all sensitive information will be handled with discretion. Your personal information is maintained through secure networks and is only accessible by a limited number of people who have been granted access rights and are required to keep the information confidential. In spite of the efforts made by Hairxmeds.com, no transmission of data over the Internet is guaranteed to be completely secure and such transmission is at your own risk.

COOKIES
Cookies are text files that are stored on your computer's hard drive and may be used by Hairxmeds.com to enhance your shopping experience. This is done as a means to keep track of your current shopping session by speeding up the browsing experience and website performance. Cookies are also used to remember your information when you return to the Hairxmeds.com website. If you choose to no longer receive them, you can turn off all cookies. Please note that if you decide to make this change, it can limit the functionality of the website you are visiting and leaves for a greater possibility that you will no longer have access to some of the features on the website.

CHANGES TO THE PRIVACY POLICY
We reserve the right to modify this privacy statement at any time, with a notice of this change being posted here on this page.
Email support@hairxmeds.com with any further questions.